Refund policy

7 Day Money Back Guarantee

 

We want you to feel confident when choosing Snatchd. If your tape doesn’t adhere properly on the very first application, you’re protected by our 7-Day Money-Back Guarantee.

What’s Covered

If the tape fails to stick to your skin on the initial application, we will issue a refund within 7 days of purchase.

Important Conditions

To keep our guarantee fair and transparent, the following applies:

The tape must not have been removed and reapplied. (Re-sticking naturally reduces adhesive strength and cannot be assessed.)

The request must be submitted within 7 days of your purchase.

You must provide clear images showing how the tape was applied during the first use, so our team can understand what went wrong and improve future guidance.

How to Claim

Email us at info@snatchd.co.uk with your order number and supporting images, and our team will review your request promptly.


Refund Policy 

We want you to feel confident and satisfied with your purchase from us. If for any reason you are not completely happy with your order, we offer a hassle-free returns policy.

Returns Eligibility:

  • Items must be unopened, unworn, unwashed, and in their original condition with all tags attached.
  • Returns must be initiated within 14 days of receiving your order.

How to Initiate a Return:

  1. Contact our customer service team to request a return authorisation.
  2. Pack the item securely in its original packaging, along with any accessories or documentation.
  3. Ship the item back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer.
  4. Once we receive and inspect the returned item, we will process your refund or exchange within 10 days.

Refunds:

  • Refunds will be issued to the original payment method used for the purchase.
  • Original shipping fees are non-refundable.


Exchanges:

  • If you would like to exchange your item for a different size or colour, please contact our customer service team to arrange the exchange.
  • Exchanges are subject to product availability.

Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact us immediately for assistance. We will issue a replacement or refund.

Final Sale Items:

  • Final sale items are non-returnable and non-refundable.

We reserve the right to refuse returns that do not meet our return policy criteria. If you have any questions or concerns about our returns policy, please don't hesitate to contact us. Your satisfaction is our priority.